Shipping Policy

10. Legal Disclaimer for Shipping

a. Delivery Delays
Ceremona is not responsible for delays in delivery caused by unforeseen circumstances, including but not limited to:  
- Weather conditions  
- Customs processing  
- Carrier delays  
- Incorrect or incomplete shipping addresses provided by the customer  

 b. Risk of Loss
The risk of loss and title for items purchased from Ceremona pass to you upon delivery of the items to the shipping carrier. We are not responsible for any loss, theft, or damage that occurs during transit.  

 c. Shipping Carrier Liability
Ceremona partners with reputable shipping carriers to deliver your orders. However, we are not liable for any errors, delays, or damages caused by the shipping carrier. Any claims related to shipping issues must be directed to the carrier.  

d. Force Majeure
Ceremona is not liable for any failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, labor strikes, or government restrictions.  

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At Ceremona, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process, including delivery times, shipping costs, and other important information. By placing an order on our website, you agree to the terms of this Shipping Policy.

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1. Shipping Destinations

We currently ship internationally.

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2. Shipping Methods and Delivery Times

We offer the following shipping options:

a. Standard Shipping
- Delivery Time: 7-14 business days for Canada and USA

- Delivery Time:  14-21+ business days for International customers

b. Express Shipping
- Delivery Time: 2-4 business days for Canada and USA
- Delivery Time: 5-7 business days for international customers

Note: Delivery times are estimates and begin once your order has been processed and shipped. Delivery times may vary depending on your location, shipping carrier, and unforeseen circumstances such as weather delays or customs processing.

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3. Order Processing Time

Orders are typically processed within 1-2 business days after payment is confirmed. Processing times may be longer during holidays, promotional periods, or due to high order volumes. Once your order has been shipped, you will receive a confirmation email with tracking information.

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4. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight of your order, and your delivery address. You can view the shipping cost at checkout before completing your purchase. 

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5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the shipping carrier’s website. If you have any issues tracking your order, please contact us .

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6. *nternational Shipping

For international orders, please note the following:

- Customs and Duties: You may be responsible for paying customs duties, taxes, or other fees imposed by your country. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.

- Delivery Times: International delivery times may vary depending on customs processing and local postal services.

- Restrictions: Some items may be restricted from shipping to certain countries. If your order cannot be shipped to your location, we will notify you and issue a refund.

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 7. Undeliverable or Returned Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or failure to pay customs fees), we will contact you to arrange reshipment. Additional shipping fees may apply. If reshipment is not possible, we will issue a refund for the product cost, minus the original shipping fees.

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8. Missing or Lost Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact your local post office or shipping carrier first. If the issue cannot be resolved, contact us  within 14 days of the estimated delivery date, and we will assist you in resolving the issue.

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 9. Holiday Shipping

During peak holiday seasons, processing and delivery times may be longer than usual. We recommend placing your order early to ensure timely delivery. Specific holiday shipping deadlines will be announced on our website and social media channels.

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 10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us using our contact form.

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